Privacy Policy

1. Introduction

This Privacy Policy explains how DrSoil Ltd (“we”, “our”, “us”) collects, uses, shares, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website shop.drsoil.co.uk or purchasing our products, you agree to the terms of this Privacy Policy.

2. About Us

Dr.Soil Ltd is registered in England and Wales under company number 13664634. Our registered office is at 3 Westbury Close, Houghton Regis, Dunstable, LU5 5BL, United Kingdom. We are the “data controller” of personal data collected through this website.

3. Personal Data We Collect

  • Identity Data: name, billing address, delivery address.
  • Contact Data: email address, telephone number.
  • Transaction Data: payment details (processed securely by third-party payment providers), order history.
  • Technical Data: IP address, browser type, device identifiers, cookies.
  • Marketing & Communications Data: preferences for receiving marketing from us.

4. How We Use Personal Data

We process personal data only where lawful under UK GDPR. The purposes include:

  • To process and fulfil your orders (performance of a contract).
  • To communicate with you about your orders, deliveries, or account (legitimate interest / contract).
  • To comply with legal and regulatory obligations (legal obligation).
  • To send you marketing communications, where you have consented (consent).
  • To improve our website, services, and customer experience (legitimate interest).

5. Sharing of Personal Data

We do not sell personal data. We may share data with:

  • Trusted third-party service providers (payment processors, couriers, IT support).
  • Professional advisers (lawyers, accountants, auditors).
  • Regulators, law enforcement, or courts where required by law.

6. International Transfers

We primarily process data within the UK. If data is transferred outside the UK, we ensure adequate protection through UK adequacy decisions or standard contractual clauses approved by the ICO.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. Generally:

  • Order and transaction data: up to 6 years (for tax and audit purposes).
  • Marketing data: until you withdraw consent.

8. Your Rights

Under UK GDPR, you have the following rights:

  • Access – to request a copy of personal data we hold about you.
  • Rectification – to correct inaccurate or incomplete data.
  • Erasure – to request deletion of your personal data where lawful.
  • Restriction – to limit processing in certain circumstances.
  • Data Portability – to receive your data in a structured, machine-readable format.
  • Objection – to processing based on legitimate interests, including direct marketing.
  • Withdrawal of Consent – where processing is based on your consent.

To exercise your rights, contact us at sales@drsoil.co.uk. We may require proof of identity before fulfilling requests.

9. Cookies

Our website uses cookies and similar technologies to enhance user experience, provide analytics, and personalise marketing. Please see our Cookie Policy for further details.

10. Data Security

We use appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access. While we take security seriously, no method of transmission over the internet is entirely secure.

11. Marketing Communications

You can opt-in to receive marketing by email when placing an order or signing up to our newsletter. You may withdraw consent at any time by clicking “unsubscribe” in our emails or contacting us at sales@drsoil.co.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified by email. The revised version will apply from the date of publication.

13. Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: sales@drsoil.co.uk
Address: Dr.Soil Ltd, 3 Westbury Close, Houghton Regis, Dunstable, LU5 5BL, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

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